We do our best to ship all orders within two business days. If you need your order in a hurry, please let us know. Delivery estimates a 2-3 day arrival after shipment. We are located in Ohio, so eastern states generally receive orders earlier. Customers can expect their order to arrive usually within five business days. Every order gets a delivery confirmation number (in the US) when your order ships so you can track your package.
ORDER PROCESSING AND SHIPPING SCHEDULE
- Orders Placed Friday, Saturday or Sunday - Ship Monday or Tuesday
- Orders Placed Monday or Tuesday - Ship by Wednesday
- Orders Placed Wednesday or Thursday - Ship by Friday
NOTE: We use this as a guideline for our orders. Your order may be shipped earlier or later depending on the demand. Our items are all made to order. During holidays, our orders will be backed up one business day that week.
If orders are placed in the morning (eastern time) we will make every attempt to get the order out yet that day (depending on the size of the order). If the order is too large to ship the same day, it will be shipped the next.
INSIDE THE US: We ship our orders using UPS and the United States Postal Service, Priority Mail. Order as much as you want for only $5.95 for orders up to $50. After a $50 order, your shipping is free! We are not responsible for orders lost by the post office. However, every US order comes with a tracking number so packages are rarely lost. Your package comes with up to $50 insurance, so in the event of a damaged package, please TAKE PICTURES so that we may file a claim.
CANADA: Shipping is a flat rate of $10.95 and we ship first class through the United States Postal Service. Generally, orders take a week to 10 days to arrive after shipment, however it may take longer if held up in customs. Your package does not include insurance. If you wish to insure or expedite your package please contact us.
ALL OTHER INTERNATIONAL SHIPMENTS: International shipping is a flat rate of $14.95 and we ship first class through the United States Postal Service. Shipping times depend on location. Your package does not include insurance. If you wish to insure or expedite your package please contact us.
NOTE: Please check your shipping address carefully. We use a shipping manager that catches most glitches in addresses, however the manager accepts the address and if the package is returned due a mistake written by the purchaser, we will have to re-ship at the buyer's expense (another $5.95).
DAMAGED PRODUCTS & PACKAGES
If your package arrives damaged, we need to make a claim on your behalf and will then send you new products. In order to make a claim, we must provide PICTURES so do not throw away your packaging or damaged item or you will NOT be reimbursed with new merchandise.
REFUNDS, RETURNS AND CANCELLATION POLICIES
Sweetums Signatures stands behind our work. If you are not 100% satisfied, we will do our best to make you happy. If for some reason you are not happy, let us know and we will do our best to accommodate.
In the event you want to return your order, you have 72 hours from the time of receiving the order to return it. Return shipping is at the responsibility of the buyer. Once received in good condition, we will refund your account minus the original shipping costs. Therefore, a return will cost the buyer the shipping to receive and return. All refunds will be issued through the cardholder's credit card OR Paypal account. In the event of an expired credit card, the cardholder will receive a store credit. Refunds will not be given until the merchandise is received and inspected.
- All returns MUST be authorized by a Sweetums Wall Decals representative before being sent back.
- Sweetums is not responsible for returns that did not reach their return destination. Insurance for a return is up to the buyer.
- Custom decals are not eligible for return.
- Decals already applied to the wall are not eligible for return or refunds.
RETURNS CAN BE MAILED TO:
Sweetums Wall Decals
15722 East Township Road 104
Attica, Ohio 44807
Disclaimer: Sweetums cannot be held responsible for any decals that do not stick due to: wall texture, eco-friendly paint, surfaces painted within 30 days, or applying to surfaces under 68 degrees. The customer assumes all risks when applying our decals. Sweetums cannot be held responsible for damage to paint, walls, or any other application surface.