DAMAGED PRODUCTS & PACKAGES
Orders inside the United States are insured by the USPS for up to $50. If your package arrives damaged, we need to make a claim on your behalf and will then send you new products. In order to make a claim, we must provide PICTURES to the USPS so do not throw away your packaging or damaged item or you will NOT be reimbursed with new merchandise. Inspections of your order must take place within three days of receiving. If the decal is damaged beyond repair we must be notified with pictures within the three days.
Before applying your decal, please be sure to view our application video, and read our application instructions and disclaimer thoroughly before applying. CLICK HERE to view. In the event that you feel you have done everything correctly and the decal will not stick, you must provide pictures of the defect. Please snap a quick photo to send to us before removing. With the photo and your information, we will use our discretion to determine if you are eligible to receive a refund or a replacement.
Disclaimer: Sweetums cannot be held responsible for any decals that do not stick due to: wall texture, eco-friendly paint, surfaces painted within 30 days, or applying to surfaces under 68 degrees. The customer assumes all risks when applying our decals. Sweetums cannot be held responsible for damage to paint, walls, or any other application surface.
REFUNDS & RETURNS
Sweetums Signatures stands behind our work. If you are not 100% satisfied, we will do our best to make you happy. If for some reason you are not happy, let us know and we will do our best to accommodate.
In the event you want to return your order, you have 72 hours from the time of receiving the order to return it. Return shipping is at the responsibility of the buyer. Once received in good condition, we will refund your account minus the original shipping costs. Therefore, a return will cost the buyer the shipping to receive and return. All refunds will be issued through the cardholder's credit card OR Paypal account. In the event of an expired credit card, the cardholder will receive a store credit. Refunds will not be given until the merchandise is received and inspected.
- All returns MUST be authorized by a Sweetums Wall Decals representative before being sent back.
- Sweetums is not responsible for returns that did not reach their return destination. Insurance for a return is up to the buyer.
- Custom decals are not eligible for return.
- Decals already applied to the wall are not eligible for return or refunds.
RETURNS CAN BE MAILED TO:
Sweetums Wall Decals
15722 East Township Road 104
Attica, Ohio 44807